Versa 3 - Bluetooth says "An app is needed to use this device"

[MazDaz64]

I'm trying to pair my Vera 3 with Bluetooth but it keeps saying 'an app is needed to use this device'. I have the app already. Why is this occurring. My phone is Samsung A41

Moderator Edit: Clarified subject

[Guy_]

That is normal. The Fitbit app takes care of the pairing, you can't do it using the phone's Bluetooth.

Try logout of the app and login.

Go to the home screen on the phone without closing the App.

A popup sync should appear. Click on it and it should pair and link.

If not try removing the Bluetooth entry on the phone and repeat the process.

[MazDaz64]

Thanks, so I've logged out and logged back in but no pop ups can is appearing. I closed Bluetooth and reopened it but nothing. About to try again. Also my sleep record has suddenly disappeared 😕

[MazDaz64]

Tried again and still nothing. I'll have to try again tomorrow. Thanks for your help 

[MIM1949]

I had to delete/reinstall app and then reinstall Versa3 all over again to finally connect to Bluetooth. Also reconnected to wifi.

[MazDaz64]

Thank you. I've done that and sorted it now 

[IDK777]

It doesn't mine, except when it wants too. Versa controls have never worked and I've had it a year or two. I cant use it for music, calls, texts. I wish I'd saved my money and kept my V2. I'm going Apple next 

[Rich_Laue]

@IDK777 what is it that doesn't?

Versa 3 controls (this has nothing to do with this thread) pair like a speaker. 

Put controls on discover mode and search through the phones Bluetooth 

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