Versa 3 Controls won't stay connected to my iPhone's Bluetooth

[sara1974]

My versa 3 controls keep dropping out from my iPhone, I have tried rebooting and re pairing with phone and watch but won’t stay connected so I don’t get notifications on my device, never had this issue before but driving me mad now, love my versa 3 and was a lot of money but looking at going to and an Apple Watch now as having so much trouble. 
looks like a lot of people have this issue but Fitbit not sorting this problem out ?? 🤨

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @sara1974. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. 

With that in mind, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device once again. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

In addition, please see Troubleshooting quick tips for iPhones

Hope this helps. 

[sara1974]

This make no difference I have done all this !
I don’t even get text messages or WhatsApp messages to my watch are you not looking into this as so many people having the same problem ?

Sent from my iPhone

[lori114]

I am having the same problem as sara1974.  I have done everything you suggested.  This versa3 is only a few weeks old.

[Marcicc]

Happening to me as well. I'm suppose to be monitoring my heart rate and my Versa 3 won't connect since Thursday.  

[sara1974]

I think it is time to ditch Fitbit and move to Apple or galaxy watch ! As Fitbit don’t seem bothered about fixing this fault 🤨

Sent from my iPhone