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Versa 3 Controls won't stay connected to my phone's Bluetooth

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‎12-31-2021 09:40 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

‎12-31-2021 09:40 - last edited on ‎12-18-2022 20:40 by Fitbit Moderator

My iPhone SE keeps loosing the pairing (connection) with the Versa 3 Controls, but keeps the pairing the Versa 3. Does anyone know how to keep this a permanent pairing or connection?

 

Moderator Edit: Clarified subject

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‎12-31-2021 10:01 - edited ‎10-04-2024 05:47

‎12-31-2021 10:01 - edited ‎10-04-2024 05:47

Hi there, @ekhawks. Thanks for stopping by in the Community Forums. 

Please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

See you around.

Maria | Community Moderator, Fitbit


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‎12-31-2021 11:00

In response to MarreFitbit

‎12-31-2021 11:00

Thank you. I’ll keep this in mind when I get calls. Good to know there is nothing additional I need to do…

-Eric

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‎12-31-2021 11:37 - edited ‎10-04-2024 05:47

In response to ekhawks

‎12-31-2021 11:37 - edited ‎10-04-2024 05:47

@ekhawks You're welcome! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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‎01-02-2022 06:43

In response to MarreFitbit

‎01-02-2022 06:43

@ekhawks with my Android, like @MarreFitbit points out my controls never show as connected, but as a trusted device will connect when needed. this is the same for a trusted bluetooth headphone that connects when it is turned on.

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