Versa 3 Controls won't stay connected to my phone's Bluetooth

[dren2265]

My versa 3 calls keeps disconnecting with the bluetooth on my note 20 ultra so I constantly have to keep pairing my versa 3 with my note 20 ultra Bluetooth several times a day. Why does this keep happening?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @dren2265. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3.

Please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

Nevertheless, if the on-wrist call feature isn't working properly, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?