Versa 3 Controls won't stay connected to my phone's Bluetooth

[Annieb2830]

My Fitbit has to be re sinc all the time I thought it would be remembered also it tells me to turn on my controls on my watch And I can’t find how you do this  

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Annieb2830. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3. 

Please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. 

With that in mind, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?
   
   

On a side note, if you're having syncing difficulties, please see Why won't my Fitbit device sync?