Versa 3 Controls won't stay connected to my phone's Bluetooth

[Robby4by4]

I have gone through the suggested process to remove and then add the device again it still will not stay connected.  Have had this watch only 4 months!  Please advise what to do.  Doesn’t seem that I can connect with anyone via chat.

Moderator Edit: Clarified subject

[Guy_]

Hi @Robby4by4  - does it connect and sync manually? When you pull down on the Fitbit App screen.

A good first step is to try restarting both watch and phone.

What indication do you get to know Bluetooth is not staying connected?

Versa 3 controls won't stay connected anyway, it is only used for certain functions when needed.

Did you check the phone's battery optimization to make sure that the Fitbit App and Bluetooth can run in background all the time?

[MarreFitbit]

Hi there, @Robby4by4. Welcome to the Community Forums and trying to troubleshoot the issue with your Versa 3 before reaching out. 

As @Guy_ has mentioned, please note that Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. 

With that in mind, please check the following requirements:

• Make sure you’re using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep your phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue to have issues, try the following troubleshooting steps:

1. On your phone, turn Bluetooth off and back on.
2. Restart your Fitbit device. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

[Robby4by4]

Thank you @Guy_ the watch does not keep up with time that is how I know that it loses Bluetooth connection.  I was unaware that the Controls did not stay connected all the time.  Thank you for that.  I have tried all the restarting but randomly it stops keeping time and thats when I look and see that the Bluetooth is not connected any longer.  I have to go back and get it to sync manually but that really sucks.  Had the Ionic for a long time and it worked flawlessly so not too happy with this one.

[Guy_]

@Robby4by4 - if you notice the watch losing time it may be faulty.

Chat via the Fitbit App, click profile photo, Help & support, Contact Customer support, they may make you do a factory reset to check.

It may fix the time and connection issue or it may need replacing.