Versa 3 Controls won't stay connected to my phone's Bluetooth

[Rachel1978]

My bluetooth on the phone fails to connect to versa 3 controls but in the watch settings it tells me they’re paired…getting a message to finish pairing and connecting in Verda 3 controls? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rachel1978. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3.

Versa 3 Controls might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. 

If you haven't done so yet, I'd recommend trying the following:

• Make sure you're using the latest version of the Fitbit app. For more information, see How do I use the Fitbit app?
• Make sure your Fitbit device is up-to-date. For more information, see How do I update my Fitbit device?
• Keep the phone nearby with the Fitbit app running in the background. Your phone should be within 30 feet (10 meters) of your watch.
• Call notifications must be turned on. For more information, see How do I get notifications from my phone on my Fitbit device?

If you continue having issues, try the following troubleshooting steps:

1. On the phone, turn Bluetooth off and back on.
2. Restart the Fitbit device once gain. For instructions, see How do I restart my Fitbit device?
3. Remove Versa 3 Controls from the list of Bluetooth devices on your phone.
4. Set up on-wrist calls again. For instructions, see How do I set up on-wrist calls on my Fitbit device?

I've moved your post to the Other Versa Smartwatches board for organization purposes.