Versa 3 Fell apart

[Jayde23]

I am terribly disappointed in the tracking device. The first Versa I purchased screen stopped working... Got it replaced.. Now the replacement just fell apart. The screen popped out of the watch exposing the inside... Now trying to access online help the 25hr chat is unavailable...

I am beyond disappointed.. 

Moderator edit: format

[LadyAye · Accepted solution]

Same thing happened to me. My Fitbit is less than a year old.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Jayde23 @LadyAye. 

I appreciate all the information and feedback that you've provided about this inconvenience with your Versa 3 watch.  

In this case, since this is related to a hardware problem, I recommend that you continue the communication with the Customer Support team for further assistance with this. For a more immediate response, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[LadyAye]

Thank you. I did and they are sending a replacement. ☺️

[DavideFitbit]

@LadyAye That's great news, thank you for sharing this update! 

Have a great day. 😁

[Jayde23]

@DavideFitbit I'm Just seeing this.. I did reach out to them.. They basically said to me to find a sale from retailers because my warranty is up..The initial device I purchased gave me a blank screen they sent out the replacement and that too fell apart.. I never got a proper year with any of the devices that I received... Highly annoyed.

[DavideFitbit]

@Jayde23 Thank you for your response and for sharing this update. 

I'm very sorry to see that it wasn't possible to resolve the problem. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy. Keep in mind this would start counting from the original date of purchase and the warranty period would not start again with a replacement unit.

Thank you for taking the time to share your feedback about the watch; comments from users are always useful to continue to improving the quality of products and services. 

[Amnothappy]

Same thing happened to me. We were travelling, just arrived in Mexico and this happened. The time also suddenly showed one extra jump in hour. Couldn't travel with it this way so I put a drop of glue to hold it in place and returned home 3 weeks later. Spoke with Support Team and they wanted a photo to see what had happened, told them about the glue and they said they would have to expedite the claim, because I used glue, the claim is considered differently. I was told to keep an eye out for my email response from Fitbit...two days later, I am still waiting for a response. I do hope they replace it soon as I have to travel and would hate to have this problem again.

[DavideFitbit]

@Amnothappy Thank you for sharing this information. 

It seems the Support team has sent you some instructions and information for further assistance with this. Could you please confirm if you've received it? 

I'll be around.