Versa 3 GPS distance is not accurate

[Prolo]

my versa 3 gps problem

So I have tried litterraally every thing on on terner and still not working I go out everyday for 1 week trying to make this work please help me w/ this problem and I have referred to many community post's none of th have worked so please help me w/ this 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @Prolo 

Hopefully I can help point you in the right direction. First to use the connected or phone GPS, make sure that Allow Location Access is set to Always or All the time for the Fitbit app settings on your phone. If that doesn’t fix the issue then this help article will guide you step by step through the process here:https://help.fitbit.com/articles/en_US/Help_article/1874.htm

I hope I provided the answers you were looking for. Please let me know and 😃 Happy Stepping!

[Prolo]

Hi @SunsetRunner i have been through this article already and it didn't help me with the issue but still thank you  for your reply and help

[SunsetRunner]

Hello again @Prolo 

I’m sorry your still unable to get your GPS to work. I’m wondering if restarting your Fitbit might help. It certainly wouldn’t hurt to at least try it. You won’t lose any data doing so. Just hold down the button on the side of your Fitbit tracker until the Fitbit Logo appears then release the button. You should feel the tracker vibrate shortly after doing so to indicate that it has restarted. If restarting your Versa 3 still doesn’t fix the issue I’d call Fitbit Customer Service. Their contact number is 877-623-4997. You can find a way to chat with them live here: https://myhelp.fitbit.com/s/support?language=en_US

😃 Hopefully restarting your Fitbit does the trick…let me know

[MarreFitbit]

Hi there, @Prolo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand where your concern is coming from. @SunsetRunner I appreciate your help with this matter!

I've seen you contacted our Support Team after posting here and they've been helping you since. Please stay tuned to your inbox for updates on your case. 

We hope your issue is solved soon.