Versa 3 GPS won't connect

[Willietamson]

My Versa 3 GPS is not connecting. When I choose Exercise, it continually shows as GPS connecting but never does. This has been happening for about a month now (this coincides with when I disconnected my Fitbit from my Strava account but I am not sure if that is a coincidence or not). I have tried various solutions shown suggested on here.

I have also stopped receiving text notifications on my Fitbit device.

I have a I phone 6S, IOS 15.4

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Willietamson. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Versa 3 before reaching out. I understand where your concern is coming from. 

Please note that if you're in a new location farther away from where you normally run, it may take a few minutes to connect.

With that being said, I'd like to know if you've recently changed your normally location? How long do you wait for the GPS signal to connect? If you've noticed it's less than 5 minutes, please let your watch try to connect for at least 5 minutes before cancelling the exercise. Your Versa 3 will continue to try connecting and you can go about your run. 

Also, please make sure your Versa 3 meets the requirements for connecting to GPS. For more information, see Why isn't GPS working on my Fitbit device?

Moreover, please be advised that environmental factors, including tall buildings, dense forest, steep hills, and thick cloud cover, can interfere with your device’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.

As for the notifications not working through, may I know if the Sleep Mode and DND settings are turned off? If these settings are on, your tracker won't vibrate or turn on when receiving any type of notifications. You'll find more details about these settings here. Also, make sure the Show Previews is set to Always or When Unlocked for your preferred apps under your phone's settings > Notifications.

If the issue persists after double checking the above settings, give a try to the following:

1. Forget your Versa 3 from the Bluetooth settings.
2. Turn off other Bluetooth settings nearby.
3. Force quit the Fitbit app and restart your Versa 3 one more time.
4. Open the Fitbit app and pull down on the screen to force a manual sync.
5. Try receiving a call or text notification to test your tracker.