Versa 3 No Longer Swiping

[SlippySlaney]

Please help

My Fitbit Versa 3 is displaying the clock face but no longer responding to swiping the screen. I have changed the clock screen several times through the app and have restarted the device several times as described in earlier solutions proposed for this problem. Are there any other suggestions please or am I looking at a warranty return?

Moderator edit: format.

[Guy_]

Hi @SlippySlaney - the remaining option is a factory reset but it is more likely there is a fault after what you have tried.

You can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

If that has to be done, make a note of the names of any clock faces or apps you have downloaded and any special settings, for setting it up again afterwards.

[SlippySlaney]

Thanks Guy_

I had tried all the things suggested on the forum without success. Therefore got in touch with Fitbit support via chat. Result a new Fitbit being sent out under warranty.

Thanks again for your help.

[AndreaFitbit]

Welcome to the Fitbit Community, @SlippySlaney. I´m sorry to hear that your Versa 3 stopped swiping and thank you for mentioning the steps you have followed in order to fix this situation.

I´m glad to hear that you´re getting a replacement tracker.

Thank you for your advise and comments @Guy_.

We look forward to get you back on track.