Versa 3, Notification service not running

[Tsukino]

I have restarted my phone. I have uninstalled the the app and reinstall it. I have unpaired and repaired Versa 3.

I am getting call notifications but not text. I have swapped from default to Textra and back, still receiving the same message. Any ideas on this issue? 

[DavideFitbit · Accepted solution]

Hi, welcome to the Fitbit Community forums, @Tsukino.

Thank you for the information provided regarding the inconvenience you found with your Versa 3.

Before taking any other options into consideration, please make sure that you've tried the steps listed in this article, as they have been helpful for other users experiencing something similar, and you can also try to disabling the notifications completely and setting them up again.

In addition, please check that the Do Not Disturb Mode and the Sleep Mode options are not activated, as they prevent the watch from vibrating and receiving notifications. 

If you're still having the same problem, other users have also found the steps below helpful:

1. On your phone, open the Settings app then Apps and notifications then Apps.
2. Tap Fitbit then Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

You can find other useful tips for using the Fitbit app on Android devices here.

I'll be around. 

[Tsukino]

I am not sure what fixed it, possibly the power settings. But after turning off the power saving ability on Android and turning it back on, followed by a reboot, it allows notifications to work again.

[DavideFitbit]

That's great news, thank you for sharing this update, @Tsukino!