Versa 3 Stress Management score stopped updating

[ZumbaFuego]

Once again, stress management score has stopped updating on my Fitbit app (iPhone 13 is up to date as is my Fitbit). Stopped working on Wed July 16. It’ll probably come back by the time someone responds to this. It’s been up and down for months…comes back as stealthily as it stops working. 
Why this happens, I don’t know. But if this feature cannot be fixed, then remove it from the menu, Fitbit. Don’t offer it if a user cannot depend on using it consistently. Some people’s well-being may depend on the data and metrics this score provides. 
Thank you!

[MarioSFitbit]

Hi @ZumbaFuego and warm welcome to the Fitbit Community! 

I appreciate your message and feedback regarding this issue about the Stress Management Score.
This is not the experience wanted for our customers, and I understand your feelings about this situation. 

I wanted to inform you that our team is aware of this, and looking into it closely.

Updates will be provided as soon as they are available.

[ZumbaFuego]

Thank you for your response. It’s good to know that your people are aware of the problem and are working on it. 
Is there an Issue or Outage Board that users can go to, to find out if there’s a problem or an outage? 
If there isn’t, maybe you should think about putting one together. It might cut back on the “this isn’t working”  messages. Just a thought…

[MarioSFitbit]

Hi @ZumbaFuego and welcome back to the Fitbit Community! 

Thank you for your answer and for the information provided. I appreciate your readings and efforts.
I understand your point and I think it's a great idea. 

This type of suggestion is welcome in the forum Product Feedback where users can post their ideas about what they would like to find on their devices.

To learn more about how Fitbit decides what product feedback is developed, visit our FAQs.

If you post as recommended, you can always post the link here, so other users can see it and vote.

[MarioSFitbit · Accepted solution]

Hi @ZumbaFuego ! 

I'm glad to inform you that our team just confirmed that the missing Stress score management issue has been fixed.

You should start seeing your Stress scores starting today or tomorrow. 

We always appreciate your feedback and confirmations, and thank you for your patience. 

[ZumbaFuego]

Thank you so much, Mario! I saw that the feature was working the other morning. Funny how when you know something is not working, you pay more attention to it.😆Apologies for not expressing my thanks sooner. I’ve been bogged done with “stuff” and this is my first opportunity to read and reply. Thank you for liking my suggestion for an Outage Board as a place for users to go to check about global problems before contacting tech support. During my mainframe and help desk days, we had similar tools for our users, and it helped a lot. I’ll check out Product Feedback as you suggested and see where it takes me. Thank you again! Take care! Maria 

[MarioSFitbit]

Hi @ZumbaFuego and welcome back to the forums! 

I really appreciate your words, and I'm happy to know the issue was resolved. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

Best wishes,