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Versa 3 Tracks Sleeping When Not Wearing It

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‎01-14-2023 22:08 - last edited on ‎01-16-2023 17:54 by Moderator Alum

‎01-14-2023 22:08 - last edited on ‎01-16-2023 17:54 by Moderator Alum

I take my Versa 3 off in the evening when I shower, and then don’t put it back on until I go to bed. For the last couple of days, I’m getting a basic sleep score, which starts from the moment I take the device off. 

I don’t have any other device linked to my account. I’ve also currently got premium membership so I’m really disappointed that a new device isn’t working properly and isn’t giving me the data that I’m looking for. 

Any ideas?

 

Moderator Edit: Clarified subject

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‎01-16-2023 17:57 - last edited on ‎10-11-2024 08:44 by Fitbit Moderator

‎01-16-2023 17:57 - last edited on ‎10-11-2024 08:44 by Fitbit Moderator

Hi there @Caroline203. Welcome to Community Forums.

Thank you for sharing your experience. I'd recommend you restart your device.

Also check these articles, How do I track my sleep with my Fitbit device?, How do I track heart rate with my Fitbit device? and What factors can affect the heart rate reading on my Fitbit device?.

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