Versa 3 WiFi doesn't stay connected

[Mjsuazo1]

I received a brand new Versa 3 today.

The first problem was trying to download updates over Wi-Fi, which I tried at least 10 times to no avail.  I had to download updates over Bluetooth, which took over 90 minutes.

I am now trying to install a new “clock” and nothing happens… again!

I have reset the watch.  I have unpaired.  I have turned off/on Bluetooth.  I have restarted my phone. The WiFi absolutely does not stay connected, despite saying it is connected to WiFi. 

This is beyond frustrating, and judging by the community posts, Versa 3 seems to have a lot of issues.

Can someone help before I demand my money back?

Moderator edit: updated subject for clarity

[DudleyDavies]

I'm having the same problem.  I set up my new Versa 3 this afternoon but can't download a new clock face. I've been trying for hours. I thought that I must have been doing something wrong but maybe that's not the case.  I'm getting very frustrated with it.

[DudleyDavies]

Finally I have been able to download some clock faces.  I have no idea why it is working now but wouldn't before.  Hopefully it won't be an ongoing problem. 

[Gabe8]

I had to factory reset, setup watch again to fix this but this time over bluetooth. It took over 2 hours. And now I can't sleep. Thanks Fitbit! Lol

[Guy_]

Hi @Mjsuazo1 - Wifi is not used to install clock faces, it is done over Bluetooth - your watch needs to be pairing well for this to work and access to the Gallery needs to be direct - sometimes using mobile data only works, if so see No internet connection for specific issues with connecting the gallery.

Also logout of the Fitbit App, clear the storage cache and force stop can clear it when the Gallery function is blocked.

[Mjsuazo1]

The issue is resolved, now. I called FitBit support last night after trying to set up my new watch for 3 hours. The problem was not with my device, but due to app maintenance.

No idea why FitBit does maintenance that renders the app useless, but does not provide updates/alerts about it.

I tried to change the clock this morning, and it worked just fine.

Sent from my iPhone

[Mjsuazo1]

FitBit was doing maintenance and failed to let anyone know. That’s why you couldn’t change your clock.

Sent from my iPhone

[DudleyDavies]

Great. It's a pity that Fitbit don't notify users of proposed maintenance.  It would have saved me hours this afternoon.  Something to keep in mind in the future though.  Thanks for the update. 

[Mjsuazo1]

I 100% agree. It was frustrating for me, as well. I shared similar sentiments to FitBit on Twitter and basically got an apology.

It seems pretty simple and obvious to me to publish something that the app is down for maintenance and features won’t be working when half of the experience of owning a FitBit is based on using the app.

---

Thank you for the response, Guy.  It would help if Fitbit were to have a message like that display, so users do not waste time trying to make something work that isn't supposed to work in the first place; Re: WiFi and clocks.

To my issue of not being able to update the watch, FitBit was apparently doing maintenance last night on the app, which is why things were not working.  Again, it would have been nice if FitBit posted something about this, or pushed notifications to users.

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It should work, now.  They were doing maintenance last night, which made trying to change clocks--and likely other things--impossible.  I was able to add a clock this morning, no problem.

Moderator edit: format
Moderator edit: all-caps

[DudleyDavies]

Absolutely. Very disappointing to a new Fitbit owner. I changed from Garmin
due to massive connection problems and lack of Customer Support and now not
off to a good start with Fitbit.

[Mjsuazo1]

I’ve used FitBits now for a couple years. This faux pas is not indicative of what your overall experience will be. I was frustrated by this, but surprised, as it was not characteristic.

Sent from my iPhone

[DudleyDavies]

That's reassuring to hear. Thank you.