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Versa 3 acting odd when I use the swim mode

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‎03-25-2023 03:44 - last edited on ‎03-25-2023 05:14 by Fitbit Moderator

‎03-25-2023 03:44 - last edited on ‎03-25-2023 05:14 by Fitbit Moderator

Hi, I am having a problem with my Versa 3 when I go swimming. I set it to track swimming that’s not a problem but after swimming it freezes and will not come out of swim mode. When I try to hold the button it goes on to Alexa and won’t come out of that. I noticed when I start swimming it says double tap to finish I have tried this but as I say it goes straight to Alexa. Is this an issue with my particular watch or a general problem as the main reason I bought it was it tracks swimming? 

 

 

Moderator Edit: Clarified subject

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‎03-25-2023 05:21 - edited ‎06-19-2023 06:26

In response to NellyG

‎03-25-2023 05:21 - edited ‎06-19-2023 06:26

Hi there, @Mandymact. Welcome to the community forums. Thanks for the details provided in your post about the issue with your Versa 3. 

Your Versa 3 is going straight to Alexa as you are using the button shortcuts. It'll go straight to Alexa if you press and hold the left button for 2 seconds. 

Regarding water lock, it turns on automatically when you start a swim workout in the Exercise app. To turn off water lock, press the button twice. For more information, see Can I swim or shower with my Fitbit device?

If the above doesn't help, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎03-25-2023 05:01

‎03-25-2023 05:01

Hi @Mandymact It should work properly - it is not a general issue. Try Restarting  your watch several times. If that doesn't fix the issue then contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-25-2023 05:21 - edited ‎06-19-2023 06:26

In response to NellyG

‎03-25-2023 05:21 - edited ‎06-19-2023 06:26

Hi there, @Mandymact. Welcome to the community forums. Thanks for the details provided in your post about the issue with your Versa 3. 

Your Versa 3 is going straight to Alexa as you are using the button shortcuts. It'll go straight to Alexa if you press and hold the left button for 2 seconds. 

Regarding water lock, it turns on automatically when you start a swim workout in the Exercise app. To turn off water lock, press the button twice. For more information, see Can I swim or shower with my Fitbit device?

If the above doesn't help, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer