Versa 3 alarms aren't working properly

[Ootnaboot]

Help, My versa 3 keeps setting the alarm off every morning at 08.30, I have no alarms set anywhere and I have done 2 factory resets but no difference. I approached Fitbit chat and they asked me to do this and that but it did not work, now when I email them or try to chat they just ignore me ?? Anyone else had either of these problems 

Moderator Edit: Clarified subject

[JohnnyRow]

If you have alarms set via Alexa, they are stored separately.

[MarreFitbit · Accepted solution]

Hi there, @Ootnaboot. Welcome to the Community Forums. Thanks for stopping by in the Community Forums and sharing the details about the issues with your Versa 3. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen our Support Team has had a different approach to you last time you contacted them. Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

@JohnnyRow Thanks for helping out!

Thanks for your understanding, have a good day.