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Versa 3 band keeps coming off

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‎07-11-2022 13:16 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

‎07-11-2022 13:16 - last edited on ‎12-18-2022 17:50 by Fitbit Moderator

Why do the bands keep to randomly disconnect from the actual unit? 
I have dropped the watch unit twice because of it.  They even came undone in my sleep once 😵‍💫

I change the long & small band depending if am at work or not…
Anyone else has had this problem?  Any trick worth knowing?

 

Moderator Edit: Clarified subject

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‎07-12-2022 05:06

‎07-12-2022 05:06

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm sorry to hear about this inconvenience with your Versa 3. I understand where your concern is coming from and how you must be feeling. 

 

To properly attach a band, press it into the end of the watch until you hear a click and it snaps into place. The band with the loops and peg attaches to the top of the watch. For step-by-step instructions, review the user manual for Versa 3 pag.15-16.

 

If you've tried the above but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎07-12-2022 05:06

‎07-12-2022 05:06

Hi there, @SunsetRunner. Welcome to the Community Forums. I'm sorry to hear about this inconvenience with your Versa 3. I understand where your concern is coming from and how you must be feeling. 

 

To properly attach a band, press it into the end of the watch until you hear a click and it snaps into place. The band with the loops and peg attaches to the top of the watch. For step-by-step instructions, review the user manual for Versa 3 pag.15-16.

 

If you've tried the above but to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-12-2022 07:09

In response to MarreFitbit

‎08-12-2022 07:09

I’m having the same problem- the band does not click. Worried to go outdoors with the versa 😥🙃

 

 

 

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