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Versa 3 band keeps coming off

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‎09-18-2022 18:38 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

‎09-18-2022 18:38 - last edited on ‎12-18-2022 17:09 by Fitbit Moderator

I have a 3 month old versa 3, I am having an issue with the magnetic clasp holding onto my band. I have tried using multiple bands and it has the same issue with all of them. Is there a trick to help keep the band in place or is my new Fitbit already broken? 

 

Moderator Edit: Clarified subject

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‎09-19-2022 07:01 - edited ‎11-17-2023 04:30

‎09-19-2022 07:01 - edited ‎11-17-2023 04:30

Hi there, @Laur00. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 3.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-19-2022 16:28

In response to MarreFitbit

‎09-19-2022 16:28

Hello,

I am still waiting for a response back regarding my Fitbit versa 3 and the clasps not working.
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‎09-21-2022 05:35

‎09-21-2022 05:35

I’m having the same issue. I’ve tried multiple bands. The original band hardly stayed on either. Soooo very disappointed. 

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