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Versa 3 bands won't stay latch

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‎08-21-2022 09:38 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

‎08-21-2022 09:38 - last edited on ‎12-18-2022 17:25 by Fitbit Moderator

Hi 
I purchased my “Fitbit versa 3”2 months ago and the niple on the top strap which closes the watch keeps coming off every single time I take the watch off. Is this normal or should it be fixed in place? I’m so worried I will lose it and will not be able to wear the watch.

 

Moderator Edit: Clarified subject

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‎08-22-2022 09:09 - edited ‎07-14-2023 04:04

‎08-22-2022 09:09 - edited ‎07-14-2023 04:04

Hi there, @ToroSan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3's bands. I understand where your concern is coming from. 

As a first approach, I'd recommend taking a look at the instructions provided here How do I wear my Fitbit device?

If the issue persists, check this post for more instructions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-22-2022 09:09 - edited ‎07-14-2023 04:04

‎08-22-2022 09:09 - edited ‎07-14-2023 04:04

Hi there, @ToroSan. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 3's bands. I understand where your concern is coming from. 

As a first approach, I'd recommend taking a look at the instructions provided here How do I wear my Fitbit device?

If the issue persists, check this post for more instructions.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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