Versa 3 battery and sleep issues

[Wefa]

From one day to another the battery is reduced from 4 to five days to half a day and it also stopped tracking my sleep. I have read the relevant articles and made sure that gps tracking, display settings and all other advice is done. I have also updated the watch to the latest update. I’m syncing to my iPhone 12

What should i do? 

Moderator Edit: Clarified subject

[Guy_]

Hi @Wefa - such a sudden change like that generally indicates a watch fault, such as water accumulation. If it gets hot while charging stop immediately.

You can try restarting the watch, press and hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start. Changing the clock face may make a slight difference.

If it's under warranty get it replaced. You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a factory reset, in which case go to the Gallery tile and make a note of the names of any Clocks or Apps you use (for later reinstallation).

[Wefa]

Thank you for your reply, but I have already tried these things. I am in contact with Support.


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