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Versa 3 battery draining quickly

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‎12-11-2023 11:56 - last edited on ‎12-22-2023 06:31 by Fitbit Moderator

‎12-11-2023 11:56 - last edited on ‎12-22-2023 06:31 by Fitbit Moderator

I received my Versa 3 in January 2022. It has been wonderful. I could charge it on a Monday and not think about it again for at least 3-4 days. About a month ago, I noticed that the amount of time between charges was getting shorter and shorter. I am now unable to wear it all day without the battery dying on me. I chatted with tech support for several minutes while he went through, what sounded like, a script of things to do. I explained to him time and time again that I did not have the Versa on me. It was at home on the charger. He then proceeded to tell me that my watch had synced itself and was at a 70% charge an hour ago. Don't know what to tell you, my dude. I will say that if it is only 70% after being on the charger for close to 6 hours, then that is not a healthy watch. I never could get the guy to tell me what I needed to do to get a new battery. He only said he would look into my warranty and email me. Huh?? I know I need a new battery. I'm not trying to get you to pay for it. I just want to know where the *^#* I have to send the watch to get this battery installed. It was like pulling teeth this guy. Does anyone know where I can send this watch to get a new battery? I feel like I need a secret handshake or something. Jeezums. 

Moderator Edit: Clarified subject

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‎12-28-2023 04:48

‎12-28-2023 04:48

Hello, @MissyT64 Welcome to the Fitbit Community, I appreciate your post.

Thank you for letting me know about this situation in regards to the battery life of your Versa 3.

I was able to confirm you contacted support, as you mentioned,  and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again since they have a case already created in regards this situation.

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