09-25-2023
15:37
- last edited on
09-26-2023
04:32
by
MarreFitbit
09-25-2023
15:37
- last edited on
09-26-2023
04:32
by
MarreFitbit
When my Versa 3 is on, it can hold a charge for up to six days. But when I turn it off, it is completely discharged in less than two days!!!
Does anyone have an idea?
Moderator Edit: Clarified subject
09-26-2023 04:39
09-26-2023 04:39
Hi there, @Saman65. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this situation to my attention.
To better assist you, may I know if this is the first time you notice this behavior? Have you tried shutting down your Versa 3 a couple of times to see if the battery drains every time it's turned off?
Meanwhile, I'd recommend restarting your Versa 3 by following these steps. Also, please take a look at this help article Why isn't my Fitbit device's battery charging?
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09-29-2023 01:33
09-29-2023 01:33
I have been using my Versa 3 for 16 months and It has been like this as long as I remember.
But it is now OK! I turned it off five days ago and today I checked its charge which was 95%. So it discharged 5% in give days.
Do you think if there had been a glitch or a short circuit by water?
Anyway it seems that the problem is fixed at the moment
09-29-2023 08:38
09-29-2023 08:38
@Saman65 I'm glad to hear your Versa 3 seems to be ok now.
Regarding your question, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your watch, and in the case this happens again, please let me know and I will be glad to further investigate.
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