help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 battery symbol is red

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2023 05:54 - last edited on ‎09-15-2023 06:53 by Fitbit Moderator

‎09-15-2023 05:54 - last edited on ‎09-15-2023 06:53 by Fitbit Moderator

  • My Versa 3 was showing a 2 battery symbols, one with percentage and one with a slash through it.
  • The face went black last night. Charged to 100% and was dead again after 1 hour.
  • do I need to replace the battery?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-15-2023 10:23

‎09-15-2023 10:23

Hi @Rahrina62 - you can't replace the battery, which is not the issue, it would see, the watch may have a fault.

Charge it again and follow the charging - swipe the face to the right to get to Quick Settings, there you will see the battery level.

If it shows 100% and dies within an hour the watch is faulty. If it is under warranty it can be replaced.

Author | ch, passion for improvement.

Best Answer

‎09-19-2023 11:15

In response to Guy_

‎09-19-2023 11:15

Thank you for this help, I’m in the process of returning it now since I only bought it in January 2023.

Best Answer