Versa 3 battery won't hold a charge

[Gillly58]

My Versa 3 is about 2 1/2 years old, and is in use constantly. I exercise and walk daily, so it gets a lot of use.

On Friday last week, I put it on the charger, and several hours later, took it off the charger but it simply displayed a blank screen, and the sensor lights on the underside were all off. Nothing. Zip.

I tried using the same charger for my wife's device and it worked fine, so it is not the charger, it must be something to do with the device.

I replaced it on the charger, and very dimly could see a red battery icon showing 0% charge. It is as flat as can be. So again this morning, on the charger, no lights, nothing.

Pressing and holding the button on the side does nothing.

Wondering if anyone has any suggestions please?

Gillly58

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Gillly58. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not holding a charge. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they're trying to assist you. Nevertheless, please note that your case was forwarded to the correct department of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 3. Stay tuned to your inbox!

Thanks in advance! 

[Gillly58]

Thank you very much Marre - I feel naked without my FitBit!