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Versa 3 battery won't hold a charge

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‎07-30-2025 20:32 - last edited on ‎07-31-2025 07:41 by Fitbit Moderator

‎07-30-2025 20:32 - last edited on ‎07-31-2025 07:41 by Fitbit Moderator

My Versa 3 is about 2 1/2 years old, and is in use constantly. I exercise and walk daily, so it gets a lot of use.

On Friday last week, I put it on the charger, and several hours later, took it off the charger but it simply displayed a blank screen, and the sensor lights on the underside were all off. Nothing. Zip.

I tried using the same charger for my wife's device and it worked fine, so it is not the charger, it must be something to do with the device.

I replaced it on the charger, and very dimly could see a red battery icon showing 0% charge. It is as flat as can be. So again this morning, on the charger, no lights, nothing.

Pressing and holding the button on the side does nothing.

Wondering if anyone has any suggestions please?

Gillly58

Moderator Edit: Clarified subject

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‎07-31-2025 07:45

‎07-31-2025 07:45

Hi there, @Gillly58. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is not holding a charge. I understand your concern, we're here to help you! 

I've seen you contacted our Support Team after posting here and they're trying to assist you. Nevertheless, please note that your case was forwarded to the correct department of support for further checking. Someone will be in contact with you soon as they have the resolution for your Versa 3. Stay tuned to your inbox!

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎07-31-2025 16:01 - last edited on ‎08-09-2025 09:20 by Fitbit Moderator

In response to MarreFitbit

‎07-31-2025 16:01 - last edited on ‎08-09-2025 09:20 by Fitbit Moderator

Thank you very much Marre - I feel naked without my FitBit!

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Hi Maree - Not having a shot at you, But I have heard NOTHING from fitbit support, and my Versa III remains as was - as flat as a tack, no lights, no button to push, no reset available - nothing. Is it dead, and do I have to replace it after 2.5 years?

Grateful for your assistance!

---

Well, I have now revised my thinking on this - it's not that the Versa won't HOLD a charge - it WON'T charge - I suspect that the battery is dead.

Any suggestions as to where to from here to resolve this issue?

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