Versa 3 black screen

[Jeanlaws]

My Versa 3 (which is a little over 1 year of age) has a black screen. I can get the Fitbit logo to appear but nothing else. Customer Support was not helpful in fixing it and is only offering a discount on a new smartwatch purchase. I feel very frustrated and disappointed with Fitbit right now. 

Moderator Edit: Clarified subject

[DavideFitbit]

Hi, thank you for taking the time to share your feedback and comments about this, @Navygrl74.  

I'm sorry to see that you've experienced this same problem with the display and that it wasn't possible to receive a replacement. It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thanks again for sharing your feedback regarding the quality; comments from users are always useful to continue to improving the quality of products and services. 

[SierraRanger]

I also had the black screen happen today, followed Suzie08 fix and it took about 4-5 tries but the logo appeared and now it’s up and working. Thanks

[DavideFitbit]

@SierraRanger Thank you for sharing this update and the steps that worked for you. I'm sure this will be useful for other users as well. 

See you around.