Versa 3 blank screen and condensation

[StaceyB9]

I have attempted to go directly into the chat function, but it isn’t currently available. I’ve also looked through other similar posts.

My Versa 3 has stopped working. The screen is currently black and when I plug it in to charge, it simply says 0% but won’t actually charge. I can also see some condensation in the back windows. I’ve tried pressing and holding to reset and the other tips with regards cleaning etc, but nothing is working. Please could you advise. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @StaceyB9. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 3 is still unresponsive. I understand your concern, I will do my best to help you with this!

If your device got wet, it’s important to take it off and dry it well before putting it back on. On the other hand, if your device has come into contact with any liquid other than fresh water, you should clean it with fresh water and a soap-free cleanser and dry it with a lint free-cloth.

If you've done the above but to no avail, may I know if your Fitbit device vibrated during the restart process? If it didn't, I'd recommend trying the steps below:

• Make sure you've cleaned the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again.

On a side note, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

If none of the above seems to work, please try reaching out to our Support Team once again. Click here to get connected.

[StaceyB9]

Thank you for replying. I’ve tried all of the above and still no joy. I’ve also tried to contact someone via the chat function, but it is saying it’s not available. This is the 3rd Fitbit I’ve had in the past 3 years that has broken and I’m really disappointed with this.