04-19-2022
14:45
- last edited on
12-18-2022
20:02
by
MatthewFitbit
04-19-2022
14:45
- last edited on
12-18-2022
20:02
by
MatthewFitbit
Hi all,
Yesterday, my versa 3 burnt my wrist and last night when I put it on charge, it wouldn’t connect. My battery is currently at 21%, so it’s going to die on me today.
Is this the end of its life? I’ve had it for just over a year
04-20-2022 04:58
04-20-2022 04:58
HI @Ozswede - the watch may have developed a fault.
Probably best to contact Fitbit Support directly. They may be able to check it for you.
Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.
If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occurs.
Author | ch, passion for improvement.