Versa 3 can't answer nor decline calls

[mrskenster2u]

On my Versa 3, calls come in and I can see the call but when I try to tap the screen to answer or decline nothing happens. I have tried short tapping, long tap, etc nothing works. Outside of the calls, the screen works fine when I'm selecting other things,it is just when trying to answer or decline calls. Any idea what's going on. Thank you in advance.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @mrskenster2u.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for trying to get them resolved before contacting us.

Please make sure to have set up on-wrist phone calls with your Fitbit Watch. For instructions, please visit this article.

In addition, you can restart your Versa 3 by following these steps.

Hope this helps.