Versa 3 - can't unlock pin

[Dianegates111]

Since this issue started the Versa screen is usually blank but if I hold/release the button it either shows the Fitbit icon or the PIN screen (nothing happens when I enter PIN). There are various vibrations and I have tried following the factory reset advice too. Whilst trying to sort this issue before I have unpaired the Versa from phone. I tried to set this up again but it asks me to enter a code from my Fitbit but I can't access the code due to either blank screen, PIN screen that doesn't work or icon screen. Tried getting help from the chat recently and the guy asked me to download a clock face but that got stuck in the process and wouldn't let me cancel. Losing the will to live so please help. Not even sure how this issue began - one day it just happened! 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Dianegates111. 

I appreciate all the information that you've shared about this inconvenience with your Versa 3 and the troubleshooting steps that you already tried. 

In order to unlock the device with the PIN code or to change the PIN on the watch, it's usually recommended to follow the steps in this article. In this case, since the watch has been unpaired from the account, it would be necessary to continue the assistance process with the Customer Support team so they can provide you with the next steps. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.