04-30-2022
03:53
- last edited on
12-18-2022
20:02
by
MatthewFitbit
04-30-2022
03:53
- last edited on
12-18-2022
20:02
by
MatthewFitbit
Anyone had an issue with a cracked screen from dropping it? It fell off my wrist ( strap wasn’t on properly ) and my screen has smashed.
I’ve only had it like a week. Now worried it’s going to cost me loads to fix it.
seeing as it’s a sports watch you would have thought it was more durable!
Any one else experience this and had to fit it?
Moderator Edit: Clarified subject
04-30-2022 07:28
04-30-2022 07:28
Hi @Jenalub there are no repairs for these devices and accidental damage isn't covered by warranty. If you paid by credit card, get with them and let them know - often the credit card company has insurance/warranty on your purchased items. Many have been able to secure a new device under those terms.
05-01-2022 04:48
05-01-2022 04:48
My screen simply fell off as I was standing still. Has anyone else experienced this? It remains held on by a small plastic tab inside.