Versa 3 didn't log my run

[shaungunning]

This morning I ran three miles. Before I started, I selected "run" from my watch and off I went. Throughout the run, I checked it, and it was registering my distance and heart rate. After that run, I stopped the exercise and then logged another half mile. The watch only recorded the half mile run. 

I should also note that the run is registered in my daily stats, but it doesn't show up in my exercises. 

Earlier this week, I had to do a factory reset on the watch b/c every time I hit the exercise option on my watch, it looked like it was loading, but then kicked me back to the main watch face. 

[ManuFitbit · Accepted solution]

Hi @shaungunning. A warm welcome to the Fitbit Community. Thanks for the details regarding your Versa 3. 

I suggest you to try the following tips: 

- Reboot the Bluetooth on your phone
- Reboot your phone
- Log out/ log in to your Fitbit account
- Restart your Versa 
- Force sync your watch