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Versa 3 didn't record my sleep score

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‎04-24-2022 05:26 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

‎04-24-2022 05:26 - last edited on ‎12-18-2022 20:02 by Fitbit Moderator

This is the first time I didn't get a sleep score. It said "not enough quality sleep data", but that's not true obviously according to the sleep stages graph.

 

Screenshot_20220424-202205.jpg

 

 

Moderator Edit: Clarified subject

p.asc.hk
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‎04-24-2022 13:32 - edited ‎04-24-2022 13:36

‎04-24-2022 13:32 - edited ‎04-24-2022 13:36

@deiG   I’m going to ask a moderator to join this discussion.  Your screenshot is the first one like this I have ever seen.  Sleep stages, but no sleep score.  What information do you get when you tap on the Learn More option?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎04-25-2022 07:38 - edited ‎08-05-2024 10:22

In response to LZeeW

‎04-25-2022 07:38 - edited ‎08-05-2024 10:22

Hi there, @deiG. Thanks for stopping by in the Community Forums and for the screenshot attached. @LZeeW Thanks for bringing this to our attention. 

I'm wondering the same as @LZeeW. What happens if you click on the "Learn More"?

In the meantime, please try the following:

  • Sync your Versa 3
  • Log out of the Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app
  • Sync your Versa 3 once again

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎04-25-2022 15:48

In response to MarreFitbit

‎04-25-2022 15:48

”Learn more" directs to the help page about sleep score.

 

I've already tried those steps a few times. They don't help.

p.asc.hk
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