help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 3 didn't reset at midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2022 12:59 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

‎02-21-2022 12:59 - last edited on ‎12-18-2022 20:24 by Fitbit Moderator

Everyday, at midnight, all the stats for the day reset to zero.

Today, it did not reset as is adding all the stats of today to yesterday's stats.

I have restarted the Versa 3 by holding in the button on the side and closing the fitbit app. 

Stats are still adding to yesterday. How do I know just what my stats are for today?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎02-22-2022 04:01

‎02-22-2022 04:01

Hi there, @adamovo. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

 

As you just mentioned, it seems that your Versa 3 forgot to reset the information by itself during midnight. When this happens, even if you try to restart your Fitbit device, delete the app, negate the steps, this won't work. Everything should be back to normal the next midnight when your Versa 3 resets the information as it should. 

 

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 3. In case this happens again, please let me know and I will be glad to further investigate. 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-22-2022 06:55

In response to MarreFitbit

‎02-22-2022 06:55

Hello. Thank you for replying. It did reset at midnight today, which I was hoping it would.

I was just curious if this was something that happens often enough to have a fix that I didn't think of, but it appears it may just be a random glitch.

It's comforting to know for anything that may happen in the future that support is out there.

 

Thank you again for your reply.

Best Answer
0 Votes

‎02-22-2022 10:54 - edited ‎11-12-2023 06:12

In response to adamovo

‎02-22-2022 10:54 - edited ‎11-12-2023 06:12

@adamovo I'm glad to hear your Versa 3 did reset at midnight today. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-23-2022 05:01

In response to MarreFitbit

‎07-23-2022 05:01

I have just gotten my Versa 3 and it is doing the same thing. I’ve restarted it and removed/added back the app. It resets in the middle of the day. How do I fix this?

Best Answer
0 Votes