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Versa 3 didn't reset at midnight

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‎12-28-2022 08:39 - last edited on ‎12-30-2022 03:37 by Fitbit Moderator

‎12-28-2022 08:39 - last edited on ‎12-30-2022 03:37 by Fitbit Moderator

Versa 3 did not start a new day of activities

 

 

Moderator Edit: Clarified subject

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‎12-30-2022 03:44 - edited ‎06-13-2023 10:31

In response to Guy_

‎12-30-2022 03:44 - edited ‎06-13-2023 10:31

Hi there, @molleigh. Welcome to the Community Forums.

I agree with @Guy_, to better assist you, would you mind giving us more details about the issue? Did not your Versa 3 reset at midnight? 

If your Versa 3 is tracking your data, but not syncing it to the Fitbit app, please follow the tips and recommendations provided by @Guy_.

On the other hand, if your Versa 3 is still showing old data as it didn't reset at midnight, I was wondering if this is the first time your Inspire 2 doesn't reset your steps? If so, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Fitbit device. In case this happens again, please let me know and I will be glad to further investigate.

In the meantime, I'd recommend restarting your Fitbit device and sync it right after the restart. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-28-2022 09:08

‎12-28-2022 09:08

Hi @molleigh - you don't give much to go on, but this might help, make sure the watch is syncing with the Fitbit App. Why won't my Fitbit device sync? 

Author | ch, passion for improvement.

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‎12-30-2022 03:44 - edited ‎06-13-2023 10:31

In response to Guy_

‎12-30-2022 03:44 - edited ‎06-13-2023 10:31

Hi there, @molleigh. Welcome to the Community Forums.

I agree with @Guy_, to better assist you, would you mind giving us more details about the issue? Did not your Versa 3 reset at midnight? 

If your Versa 3 is tracking your data, but not syncing it to the Fitbit app, please follow the tips and recommendations provided by @Guy_.

On the other hand, if your Versa 3 is still showing old data as it didn't reset at midnight, I was wondering if this is the first time your Inspire 2 doesn't reset your steps? If so, we are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Fitbit device. In case this happens again, please let me know and I will be glad to further investigate.

In the meantime, I'd recommend restarting your Fitbit device and sync it right after the restart. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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