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Versa 3 didn't reset at midnight

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My versa 3 didn't reset,  today's steps are being added to what I had yesterday.   I did shut my fitbit down and synced it.  Didn't fix the issue. 

Thanks

 

 

Moderator Edit: Clarified subject

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Hi there, @Judimae. Thanks for stopping by in the Fitbit Community Forums and bringing this to my attention, this is an odd behavior. I appreciate you've taken the time to troubleshoot this issue before reaching out. 

Please note that there's no way to get rid of those steps neither on the Fitbit app or your Fitbit device, you should wait until the next midnight for your data to be cleared.

We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 3. In case this happens again, please let me know and I will be glad to further investigate.

Maria | Community Moderator, Fitbit


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It was fine the next day.  

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@Judimae Awesome! I'm glad to hear that your Versa 3 was fine the very next day. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


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