02-10-2024
07:21
- last edited on
02-10-2024
08:08
by
MarreFitbit
02-10-2024
07:21
- last edited on
02-10-2024
08:08
by
MarreFitbit
My versa 3 didn't reset, today's steps are being added to what I had yesterday. I did shut my fitbit down and synced it. Didn't fix the issue.
Thanks
Moderator Edit: Clarified subject
02-10-2024 08:18
02-10-2024 08:18
Hi there, @Judimae. Thanks for stopping by in the Fitbit Community Forums and bringing this to my attention, this is an odd behavior. I appreciate you've taken the time to troubleshoot this issue before reaching out.
Please note that there's no way to get rid of those steps neither on the Fitbit app or your Fitbit device, you should wait until the next midnight for your data to be cleared.
We are not sure what might have caused this, but we would expect this to be one glitch and I would ask you to keep an eye on your Versa 3. In case this happens again, please let me know and I will be glad to further investigate.
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02-14-2024 05:45
02-14-2024 05:45
It was fine the next day.
02-14-2024 05:48
02-14-2024 05:48
@Judimae Awesome! I'm glad to hear that your Versa 3 was fine the very next day.
I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.
Happy stepping!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...