Versa 3 didn't track my sleep score

[Slan86]

I bought a Versa 3 a few days ago. The sleep tracking worked the first 2 nights but I hasn’t updated for last night. The app shows that it was tracking my HR last night, so why don’t I have a sleep score? I’ve tried restarting but made no difference

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Slan86. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[therealmramx]

Hi MarreFitbit. So I have a similar problem. Just went from a charge 3 to a Versa 3. I find 90% of the time it does not track my sleep at all. What it will do is track my last two hours of sleep. Often just prior to the alarm going off, I wake up to go to the bathroom and then fall back asleep again for 2 more hours. The Fitbit will track these last two hours, but not the 6 hours of sleep I had prior.

Any suggestions on how to correct this issue?

[LcDo]

Also having problems. Versa 3 not tracking sleep for 6 weeks now. I have tried every suggestion on various forums but nothing works.

Also noticed calories not calculating accurately either..

[MarreFitbit]

Hi there, @therealmramx @LcDo. Welcome to the Community Forums. Thanks for the details provided in your post and also trying to troubleshoot this issue before reaching out. I understand where your concerns are coming from. 

To better assist you, please make sure that you've taken in consideration the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Additionally, I'd recommend to sync your Fitbit devices to the app after waking up. This will help to make sure that all your data is sync properly. 

Also, note that your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

Hope this helps. 

[LcDo]

Hi MarreFitbit,

Thanks for responding 

Unfortunately, I have tried all of the above suggestions on a number of occasions over the last six weeks none of which resolved the issue.  I have also done numerous factory resets and uninstalled and set up from scratch again to no avail.

Regards,

LcDo

[MarreFitbit]

@LcDo I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[LcDo]

Hi Marre,

Could you please share the solution as my versa3 hasn't tracked sleep for 6 weeks..I have tried everything I found on various forums. Nothing works. Also noted that the calorie tracker is way off..

Thanks