Versa 3 difficulties with sleep and swiping

[Babs14624]

I also am having problems with swiping my versa3. It also does not keep track of my sleep properly. I have sent in screenshots that show what time it is which is 6:00 a.m. and my Fitbit shows that I woke up at 8:30. I reset my Fitbit, changed my sleep settings and done everything that was requested and I am still having problems. I don't think the versa3 works as well as the versa 2 did. I'm disappointed I spent $200 to get the new versa

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Babs14624.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having difficulties please let them know in order to get further assistance. I'm pretty sure they'll do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Babs14624]

I have sent information back to fitbit support including screen shots and have not heard anything back.  I have done the factory reset.  I have reset up my fitbit and it is still not working.  

[EdsonFitbit]

Thanks for your response, @Babs14624.

In this case, please keep an eye to your inbox over the next days. Our team should get in touch with you as soon as possible. Your patience is highly appreciated.

Have a nice day.