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Versa 3 distance in app different on watch

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‎02-12-2025 04:52 - last edited on ‎02-12-2025 17:32 by Fitbit Moderator

‎02-12-2025 04:52 - last edited on ‎02-12-2025 17:32 by Fitbit Moderator

Hi Ive noticed over the last few days my distance on my watch isn't correct but on the app it is. I have reset watch and phone, reinstalled the app and synced multiple times with no change. For example my watch is currently showing 0.59mile and the app is 2.1mile. I was on chat to someone who told me to reinstall app and come back on but now chat is showing unavailable l, unsure what else to try as this issue has started with nothing being changed on the watch/phone. I have also never changed the stride settings, I've had a few time where the app hasn't been the same as watch but never the watch wrong and app correct. 

 

Moderator edit: clarified subject.

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‎02-12-2025 17:30

‎02-12-2025 17:30

Hi @Daisyroo34. Welcome to the community forums. 

Thank you for providing the information regarding your Versa 3 and for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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