Versa 3 does not stay connected to Bluetooth on my IPhone xs

[Blomme]

I have done the troubleshooting over and over again . Removed the Versa 3 from my app and phone

 

cleared all items and info on internet/Safari reload all back again and still don’t receive notifications (dropped the connection for Versa controle every time. Contact customer service gave me this selection’s (same) done it again still not working. 

[DavideFitbit · Accepted solution]

Hi, I appreciate all the information that you've shared about this inconvenience with your Bluetooth connection and for the screenshot, @Blomme. 

There are some general recommendations and troubleshooting steps listed here that other users experiencing something similar have found useful. If you haven't done so already, please make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. You can find more information about this issue in this thread. 

In this case, if you already contacted the Customer Support team, I recommend that you continue the communication with them so they can provide you with the next steps. 

See you around. 

[Blomme]

Thanks for the info. Done all of the above more than once. My iPhone XS is compatible and do connect ti Bluetooth but the moment I move away (even 2 steps) it looses connection and I have to restart all over again. My previous Versa work perfectly with the same phone. Very annoying to have a product that is not working as promised. 

[DaveMac13]

I have the same problem with my Android phone. The only thing I have found that works is restarting my phone. It's a pain, but it seems to work.

[Blomme]

thanks for your help - reload the app and it’s not working as it should. Contact Fitbit again and they are replacing the same product or giving me 50% for a other Fitbit. I feel it is not a fair deal because the Versa 3 is the problem so I sit with the same problem. I don’t have more money to spend on a new watch so have to settle for the same and hopefully it works. 

[DaveMac13]

I didn't mean restarting the app on the phone. I meant turning the phone off and restarting the phone, then, during the phone's boot up, bluetooth looks for items that it is connected to, it finds the Versa 3 and all is fine until the next time I wander away from the phone and the connection is broken. Why it won't re-connect with the Versa 3 when I get back in range, I don't know. I've tried turning the bluetooth off and on on the phone (as suggested in the troubleshooting section), but it never seems to work for me, only physically turning off the phone and restarting it seems to work. Hope this helps
Sorry for the confusion

[Blomme]

Hi I have tried all the options as suggested but still don’t connect like it should. Thanks for your help. 

[DavideFitbit]

@Blomme @DaveMac13 I appreciate all your feedback about this problem. 

Since you already tried all the troubleshooting steps suggested in the forums, I do recommend that you get in touch with the Customer Support team or that you continue the communication with them if you already have a case created. Click here to get connected.

Thanks again for all your comments. 

See you around.

[Blomme]

hi Davide thanks so much for your help. I have waited for Fitbit to come back to me after our conversation and they replaced my Versa 3 yesterday. Now to see if I will get the promised connection.  

Moderator edit: format

[DavideFitbit]

@Blomme That's good news! Thank you for sharing this update. 😁

[Blomme]

It seems like I have the same problem with the new Versa 3. So frustrating!! It looks like Fitbit has a software problem lately. Sad . 

[DavideFitbit]

@Blomme Thank you for sharing this update, I'm sorry to see that you're still having this problem with your Versa 3. 

In this case, if you already tried all the troubleshooting steps mentioned previously and you continue to have the same problem, I recommend that you continue the communication with the Customer Support team so they can provide you with the next steps or so they can confirm if it's a problem with the software. 

Thanks again for the information and for the feedback provided. Our team is always working to enhance your experience and your feedback is a big part of that process. 

[Firadford]

I am having the exact same problem with my versa 3 started 4 days ago keeps disconnecting from blue tooth have tried all the help suggestions 🤷‍:female_sign:

[DavideFitbit]

@Firadford Thank you for confirming that you're still having this inconvenience with your Versa 3. 

If you already tried all the steps mentioned here earlier, please mae sure to get in touch with the Customer Support team so they can provide you with the next steps. Click here to get connected. 

See you around.

[Bobiyance]

I've been having the exact same problem as well. It started about 3 months ago