Versa 3 doesn't show on the dashboard

[Adielady]

I have synced my new Versa 3, but the dashboard is only recognising it as my previous Versa 2.

Moderator edit: format. 

[Odyssey13]

Hi @Adielady  when you set up, you should have been asked if you wanted to replace the Versa 2 with the Versa 3. You can't have both on your account. Did you try removing the Versa 2 from your account?

[Adielady]

Thank you, I didn’t need to remove Versa 2, as I eventually realised I had to have Fitbit app on my phone, I was trying to control it with my iPad. I am now sorted, but am having difficulty swiping to obtain info, the watch doesn’t respond….

Thanks for your help, it was kind of you.



Sent from my iPad

[Odyssey13 · Accepted solution]

@Adielady  glad you got it sorted out. When the Fitbit doesn't do as you wish, try restarting it a few times. If you need further help, customer service is available by phone or chat. 

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options