Versa 3 doesn't track sleep stages

[rbittman]

Hi,

I have a Versa 3 and have always gotten full sleep results until this week. Like the original poster, now I’m getting simplified sleep information. This is very frustrating as the sleep info on the Fitbit is the reason I have this watch. 

Moderator edit: word choice

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @rbittman.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 3. Thank you for the information provided.

In this case, I would recommend visiting this article, open the menu "Why don't I see sleep stages today?" and follow the instructions.

In addition, our team has recently released a new version of the Fitbit app (3.54 iOS and 3.53 Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

I moved your post to the Versa 3 board to keep the Community organized.

Have a nice day.

[rbittman]

Thank you! After using the Chat service I had to force an update by deleting the app on the iPhone 12 mini and reinstalling it from the App store (because the update did not appear otherwise).

After that, I see the battery percentage problem is fixed. Hopefully the sleep stages problem is fixed too!

thanks again!

[rbittman]

Edson Fitbit:

After the update I still did not see sleep stages nor detailed sleep info. I did read the article you linked to and all of that is fine (more than 3 hours sleep, band nice and snug, etc). What’s going on?

[EdsonFitbit]

Thanks for the update, @rbittman.

I noticed that you've been in touch with Customer Support about the issue with sleep stages. If after following their instructions you continue having difficulties, please let them know in order to get further assistance. You can chat with them online or give them a call. Please click here to get connected.

Have a nice day.

[rbittman]

I still see no sleep stages. I will contact Customer Support. 

[EdsonFitbit]

Thanks for your response, @rbittman.

I'm pretty sure that Customer Support will do their best to provide a high level of support.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.

[rbittman]

Thank you for following up. I think Fitbits support has gone up quite a notch! I really appreciate that.

Support had me completely re-set up my Fitbit Versa 3 this morning. Hopefully this will fix everything. I know it’ll take a few days to see.

Thank you for the link to the Health boards!

Sincerely,

Moderator edit: personal info removed

[EdsonFitbit]

Thanks for the update, @rbittman.

Hope your issue gets resolved after following the troubleshooting steps provided by Customer Support.

Have a nice day.

[rbittman]

Issue seems fully resolved as of this morning. All data metrics are back. Thank you!

[EdsonFitbit]

Thanks for your response, @rbittman.

I'm glad to hear that your data metrics are back. Thank you for letting us know.

See you around.