Versa 3 doesn't turn on - follow-up

[Gehanii]

Since my original post got locked, I'm starting a new one.

The unit does not turn on after a software shutdown was initiated by me to see if that'd rectify the unit's persistent inability to connect to the app.

I have two charging cables that I've tried and there is simply no response from the unit.

From other posts I've been reading, it appears as if I am simply out of luck. I am trying to not get angry about this, but it is proving to be a challenge, especially considering the cost of the unit in the first place.

Are there any options for advanced troubleshooting? E.g., connect the unit to a PC via USB and go from there?

Thank you.

[Guy_]

@Gehanii - not sure why your other post was locked but as mentioned there using a PC as a power source gives you some insight as to what is happening.

Listen to the sounds it makes when plugged in. If it connects and disconnects repetitively the watch may have a fault. Also look at charging aids to help see what is happening.

Ensure it doesn't get hot while charging.

Otherwise reboot the phone and try and sync.

If you factory reset it head to the device pages and add more devices, select yours and replace.

Factory resets aren't without risks and can just fail, after which the watch is unrecoverable. There is no fix after that point, but it may not be your case, and bugs with the new V4 Fitbit App may be the cause.

Look back as to what was causing a problem that needed a factory reset. This may already indicate a fault that a factory reset might not be able to resolve.