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Versa 3 face is coming off the base

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‎06-13-2022 11:57 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-13-2022 11:57 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

I have a Versa 3. Is anyone having a problem with the face coming off the base, exposing the motherboard? I do not swim or take showers with it. I have had this watch less than Ine year!

 

Moderator edit: updated subject for clarity

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‎06-13-2022 16:30 - last edited on ‎10-18-2024 07:59 by Fitbit Moderator

‎06-13-2022 16:30 - last edited on ‎10-18-2024 07:59 by Fitbit Moderator

Welcome to the Fitbit Community, @Nu2Me.

I’m sorry to hear that you are having difficulties with your Fitbit Versa 3.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

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‎02-11-2023 15:26

‎02-11-2023 15:26

I have had the same problem. Fitbit replaced the first one under warranty and now exactly the same thing has happened again.

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‎02-12-2023 04:51 - edited ‎08-21-2023 05:32

In response to LisaBowarm

‎02-12-2023 04:51 - edited ‎08-21-2023 05:32

Hi there, @LisaBowarm. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit device. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


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