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Versa 3 face popped off

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‎05-25-2022 16:33 - last edited on ‎12-18-2022 19:55 by

‎05-25-2022 16:33 - last edited on ‎12-18-2022 19:55 by

So I'm sitting here watching TV and the face just popped off my Versa 3. After having a really hard time reaching a customer support agent, they could only take a message!

 

Customer support can't respond or tell me when they will respond but they can send me surveys about a call that offered no help! Really? I might be done with Fitbit and I've been loyal a long time since the very first model!

 

Moderator edit: updated subject for clarity

Stay well AND well informed!
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‎05-25-2022 19:05

‎05-25-2022 19:05

Thank you for visiting the Fitbit Community, @pmwiggi.

 

I’m sorry to hear about the difficulties you experienced. Thank you for the time you spent trying to get them resolved.

 

According to our records, your case was escalated and our team will get in touch with you as soon as possible. Please keep an eye on your inbox over the next days. Your patience is highly appreciated.

 

Have a nice day.

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