Versa 3 faint white lines across display

[DaveWG]

Hi 

I wonder if anyone can help please.  My Versa 3 display started flickering intermittently for a day or so, and now has developed a fault where it just has faint horizontal white lines across the face, which move up and down slowly.  Tried to upload a video but apparently I don't have permission.

This display cannot be changed with the haptic key or swiping right or left. It won't synch with my iPhone.

The device is fully charged.  I have re-started it numerous times, but am unable to perform a factory reset as the display isn’t working.  Is there another way to initiate a factory reset?

Any advice would be much appreciated please.

It all feels pretty serious / terminal.  I purchased the watch last year - in March 2021 from Fitbit.com,  Is it still under warranty if it can’t be fixed?  Not clear if warranty is one or 2 years.  

Many thanks in anticipation for any advice

[Guy_]

Hi @DaveWG - by any chance did it get wet? If so try drying it in some rice for a few days.

Warranty is 1 to 2 years depending on country law.

Probably best to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

[DaveWG]

Many thanks Guy

Not sure getting wet should be a problem - the watch tracks swimming as a recognised exercise & I've use it many times for this.

I'm in the UK - we generally get just a year warranty - hope Fitbit are feeling generous!

Top tip re accessing Customer Support via the App - thanks again

Best, Dave

[Guy_ · Accepted solution]

@DaveWG-  thanks, see https://community.fitbit.com/t5/Other-Versa-Smartwatches/Warranty-in-the-UK-when-does-it-start/td-p/...

[DaveWG]

Guy, thanks again for the info.  I contacted Customer Support - can't fix it & they have upheld the warranty, which for the UK apparently is 2 years - happy days!

Many thanks again

Best

Dave