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Versa 3 freezes during my workouts

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‎11-01-2020 21:51 - last edited on ‎12-18-2022 20:52 by Fitbit Moderator

‎11-01-2020 21:51 - last edited on ‎12-18-2022 20:52 by Fitbit Moderator

Day 3 experience of Versa 3   

 

While on a jog, the exercise mode start button appeared. I started the mode and 5 mins into running, it freeze. I tried press and hold the left button and swipe all 4 directions but it remained on freeze screen.

I have been participating in a fitness challenge and lost 45 mins of activity due to this ☹️

How do I fix these challenges while on the go?

PS: It started working once I connected to a charger but I dont take the charger and power bank while running.  

 

 

Moderator Edit: Clarified subject

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‎11-02-2020 05:30 - edited ‎10-30-2023 03:42

‎11-02-2020 05:30 - edited ‎10-30-2023 03:42

Hi there @JUBINJCT, welcome to the Community Forums. I'm sorry to hear that your Versa 3 is freezing during your workouts, I understand where your concern is coming from and how you must be feeling. Thanks for the details shared in your post and for informing that the watch started working after connecting it to the charger. I'll be glad to help you.

I'd recommend restarting your Versa 3 by following the steps provided here: How do I restart my Fitbit device? 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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‎02-26-2022 07:14

‎02-26-2022 07:14

On my Versa 3, I tap on the exercise icon, the running guy appears, then I can't get it to do anything else.  any ideas?

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