Versa 3 frozen on clock screen and wont swipe

[Fefanator]

I have tried to reset it on and off the charger multiple times. Still frozen and stuck on clock screen. I have tried to change the clock face and still frozen. I don’t know what else to do and I am getting really frustrated with this issue. This is the second Fitbit I have had and I like to keep with this brand for all my smartwatch needs. 

[Guy_]

Hi @Fefanator  - have you tried to double tap the screen and immediately swipe the face to the right to get to Quick Settings and disable Always On and enable wrist wake.

[Fefanator]

Yes I have, I can hit the side button and it will vibrate, but I can not swipe up or down or side to side. It just stays on the main clock page.

[Guy_]

@Fefanator- what time is displayed on the main clock page?

[Fefanator]

It’s the correct time. 10:43. And it still counting steps. That part if working but I can’t swipe.

[Guy_]

@Fefanator  - can your restart it ? How do I restart my Fitbit device? 

[Fefanator]

ok I will try this and let you know. Thank you.

[Guy_]

@Fefanator  - you will try the restart?

[Fefanator]

It still didn’t work.

[Guy_]

Did it restart and the swiping is still not working, or did it not restart?

[Fefanator]

Correct. I did it a few more times and still not swiping.

[Guy_]

@Fefanator  -  thanks, Probably best to contact Fitbit Support directly. They may be able to help you with the next step.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty it may be better to take it to the shop for a new replacement, rather than accepting a refurbished replacement from Fitbit and dealing with sometimes drawn out return and shipping issues that may occur.

[Fefanator]

I contacted them, they said to do a factory reset and I did. Still doesn’t work…. Is anyone else having this issue? Ugh so frustrating