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Versa 3 has stains on the back

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‎03-05-2022 08:15 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

‎03-05-2022 08:15 - last edited on ‎12-18-2022 20:21 by Fitbit Moderator

White stains have suddenly appeared on the back of my Versa 3. No idea why. It’s been cold so is not perspiration related and I have never gotten it wet. They do not come off by rubbing. Would like to remove them but do not want to damage the watch. Suggestions for removal?  Good news is that they do not affect watch performance. Thanks. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-05-2022 08:22

‎03-05-2022 08:22

Hi @Grfsd  this article - click to read - has suggestions on how to clean our devices. Have you tried rubbing alcohol? It's what Fitbit suggests and I've used it myself. 

Stepping in the U.S.A. since September 2013. Android 14

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‎03-05-2022 08:42

In response to Odyssey13

‎03-05-2022 08:42

I’ve seen the article but wasn’t sure if it was safe. Guess it won’t hurt to try. Thanks.
Sent from my iPad
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‎03-05-2022 08:42 - edited ‎06-10-2023 10:46

In response to Odyssey13

‎03-05-2022 08:42 - edited ‎06-10-2023 10:46

Hi there, @Grfsd. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3. I understand where your concern is coming from. 

If the suggestions provided @Odyssey13 don't help, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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