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Versa 3 heart rate and battery issues

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‎02-15-2022 02:34 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

‎02-15-2022 02:34 - last edited on ‎12-18-2022 20:28 by Fitbit Moderator

Hello, my Fitbit is not working properly. The HR doesn’t show and the battery dies within 24 hours. I have tried shutting down and restarting it several times but it’s still not working like it used to. Even the step count don’t seem correct. It hasn’t even been a year since I purchased this watch. 

 

Moderator Edit: Clarified subject

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‎02-15-2022 04:26 - edited ‎10-30-2023 04:17

‎02-15-2022 04:26 - edited ‎10-30-2023 04:17

Hi there, @Aishanm. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. 

I've seen you tried reaching out to our Support Team after posting here but your chat got disconnected, please note the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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